The GoodFirms Interview: Insights from Oleg Lavrentyev, CEO of Olearis

Olearis is an IT company which is based in Kharkiv, Ukraine and specializes in crafting cutting-edge software solutions for small and large companies in diversified industries. The company includes a team of innovators and product creators that helps businesses to plan, build and launch their software products. Olearis, harnesses the best techniques and processes due to which it has been ranked as top mobile app development company in Ukraine.

The GoodFirms team interviewed Oleg Lavrentyev, CEO of Olearis. Let's have a glimpse of this interview and learn more about the company, its vision, and its accomplishments.

Business Model

Mr. Oleg Lavrentyev stated that Olearis mostly operates in-house and prefers in-person communication. The company has extensive experience in collaborating with remote workers and has addressed typically associated with remote work.

Company Differentiation

Olearis is much more than a development agency and has its own products catalog. Each product goes through a standard process starting from inception to customer support. The firm is well prepared to tackle challenging and complex tasks. All this is made possible, due to high technical proficiency and extensive experience.

Olearis cares about their client’s businesses and looks forward to a partnership with clients. Mr. Oleg Lavrentyev also stated that client success is synonymous with their success.

Industries Served & Client Satisfaction

Olearis upholds fundamental values like transparency and honesty. This has resulted in a repeat customer rate of over 70%. Most of the company’s clients have moved from one-time contracts to long-term partnerships.

Olearis clients are always satisfied with the company’s services and give valuable feedback.

Company’s Most Sought After Services

Olearis gets frequent requests from clients to convert a high-level idea into a successful working product. This can be a mobile, web or desktop application with secure backend and IoT devices integration.

The entire product development process goes through stages like Analysis, Design, Development, Release, Support and Evolution.

Customer Satisfaction Rate

Mr Oleg Lavrentyev said that their 100% customer satisfaction rate is attributed to effective communication with clients. The process is modified as per each client’s unique needs. They engage clients in product decisions but handle technical aspects themselves.

This ensures that customer dissatisfaction rate is extremely low, as any potential issue is addressed early on and there is no friction in the process.

Support System

The company has two primary approaches for support which are ongoing maintenance and new implementation requests. In the first approach, there is an agreement for a fixed number of development hours per month. Orealis allocates the necessary resources and also provides a guaranteed reaction time.

In new implementation requests, when customers seek additional features for their product, discussions are held. The new requirement, timeframe for delivery and the budget are all agreed upon before implementing the new features.

Payment Structure for Clients

Orealis has a flexible payment structure as “one size fits all” is not applicable in the IT industry. They offer options such as monthly payments, pay per milestone and pay per feature. Monthly payments are for dedicated projects and are based on the number of hours spent in the previous month.

Pay per Milestone is suitable for Fixed Price projects in which 10-30 % of pre-payment is requested. The project is then converted to milestones and at the end of each milestone a pre-decided sum has to be paid.

The last option is used for semi-active projects, in which a feature request is made. After discussion with the client, an amount is agreed upon for the new feature to be added.

Minimum Criteria

Mr Oleg Lavrentyev very clearly said although there is a minimum budget requirement of $20000+, the company is flexible in this aspect. They assess the project requirement, and if they find it has future growth potential, they accept projects with lesser budgets. This approach ensures that the client gets the best value and expertise.

Vision for the Next 10 Years

The company’s vision is very clear, over the next decade, they want to see their clients evolve into multi-million and even billion-dollar companies. Orealis will play a pivotal role in the evolution of its clients by staying at the forefront of technology, User Experience and engineering processes. The dedication to innovation and excellence will continue to drive Olearis’ client growth along with their own success.

You can also go through this detailed interview on GoodFirms.

About GoodFirms

Washington, D.C.-based GoodFirms is an innovative B2B Research and Reviews Company that extensively combes the market to find business services agencies amongst many other technology firms that offer the best services to their customers. GoodFirms' extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.

About the Author

As a Content Writer at GoodFirms, Anna Stark bridges the gap between service seekers and providers. Anna's dominant role is to figure out company achievements and critical attributes and put them into words. She strongly believes in the charm of words and leverages new approaches that work, including new concepts that enhance the firm's identity.